I was initially hesitant I using a travel agent for my travel needs and I decided to do this last year when I went to Hawaii for my cruise. I had such a great experience that I decided to do it again this year to Greece. Joel is very reliable and easy to talk to and is always willing to resolve any issues that may arise. He will follow up with the vendors he is working with and give you updates on the status of the issues and he always seems to do it with a "smile" even when talking to him over the phone. You can just hear his enthusiasm over the phone. No headaches on your part. Will definitely continue to keep coming to him for all my travel needs. Although he is my first experience using a travel agent, I doubt any other travel agents will bend over backwards to make sure you have a pleasant experience on your trip.